With years of experience providing customer care, Astadia created the Customer Care Platform to help clients reach greater levels of productivity and achieve higher levels of customer satisfaction.
About the Platform:
The
Astadia Customer Care Platform allows
internal and external support teams to
easily track, manage, and report on a
wide-range of service issues. The platform
is built to handle a wide range of service
and support issues facing any organization.
Features:
- Accept, track and manage internal and external cases through phone, web and client portal
- Communicate and collaborate across the organization on client related pre-sales, customer care and technical support issues
- Prioritize knowledge management and critical development based on the actual voice of the customer
Pricing:
Free as configured. The platform is
highly customizable. Contact
us to discuss how we can fine tune the
platform for your organization or enable the
platform features in your existing
salesforce.com deployment. The
self-provisioned customizable trial is
deployed utilizing the Enterprise Edition of
salesforce.com. For customers wanting
alternate editions, please
contact us to
discuss your needs.
Customer Care Platform Resources:
- Salesforce.com AppExchange Listing
- Data Sheet
- Video Demo
- Free 30-Day Customizable Trial of Customer Care Platform for salesforce.com
For more information regarding the
Customer Care Platform, or to request a
personalized demonstration, send email
inquiries to
css@astadia.com or contact us.
